I believe in excellent customer service with prompt shipping upon receiving payment and sending items as described. Books are shipped in 24 hours or less from receipt of payment – excluding Saturdays, Sundays and National Holidays. ALL orders are sent with USPS delivery confirmation numbers! I ship US Domestic (50 states, USA Territories and Protectorates) and International. I am located in Southern California, USA. All packages are sent from the 92587 zip code.
I send a shipping notification with each order that tells you the package has shipped that day or will ship on a particular day (usually the next day unless it is Saturday, Sunday or a legal holiday). This means that your item is actually shipped or will ship when indicated!
PayPal will also send you a shipping notification. Please do not ask to cancel an order after you have been sent a shipping notification for obvious reasons. I am unable to remove your package from the mail once it has been delivered to the post office! No book is ever back ordered. In the rare event that an item is unavailable I will notify you promptly and refund your payment.
All orders are sent with Delivery Tracking numbers. Please note that the Post Office does not always scan a package at each stage of its journey and at times only scans the package on delivery. Therefore, if you check your Delivery Tracking number at www.usps.com and it says that they have been notified to expect the package AND you have received a shipping notification from me, your package is in the mail. Please be patient for your package’s arrival because the mail can and does take more than a day to get across the country.
• ACCEPTED PAYMENT METHODS: PayPal or credit card payments are accepted for USA and International orders. In the USA, Puerto Rico & Territories you can send USPS Money Orders (USA$). Personal checks will no longer be accepted under any circumstances. Please do not send cash.
• FREE USA SHIPPING means shipping by MEDIA MAIL with the actual shipping, selling costs & Delivery Tracking already included in the price of the book. In the lower 48, delivery takes 2-9 business days, but may take longer during busy holiday seasons. Media Mail to Alaska and Hawaii can take as long as 6 weeks. A faster service is available with a low additional cost to the Media Mail shipping already included in the price. Please e-mail me with your zip code.
• INTERNATIONAL POSTAGE: I ship worldwide via USPS using low cost First Class Package International and Priority Mail International to counties when it’s available. The best value, up to 4 lbs, is the Priority Mail Flat-Rate envelope. Insurance is extra and is always available at a low cost. With the new 2014 USPS shipping rate increase, Priority Mail Flat Rate Envelope to Canada is around $20.00 and to other International sites such as the UK and Australia it will be $24.00. Other Priority scenarios are at a much higher cost compared what it has been!
• CUSTOM AND TAXES: Please note that the buyer is responsible for any import/custom taxes. All international packages will carry a customs sticker with the contents noted and the selling price. Please don't ask for false invoices or items to be shipped as gifts as this is not possible. ALL duty (customs and taxes) will be at your expense as VAT is NOT added onto your total bill. I am located in the USA and there isn’t any way of collecting and submitting VAT to the different countries around the world. Although the package is mailed promptly there is no guarantee on the arrival of your package within a specific time frame.
• TYPES OF RETURNS
If there is a problem with your order or I sent the wrong item, please contact me by email within 24 hours of receipt. You must email me as there are NO UNAUTHORIZED RETURNS. A Package Return Number will be issued and must appear on your package.
• DAMAGED IN TRANSIT: In case your package arrives damaged in transit please keep the packaging, ALL the contents, and notify me immediately!
• LOST PACKAGES: Allow 4 weeks from date of mailing before reporting your package as lost. Make sure you have a current address listed with PayPal.
I can not file a lost item report with the Post Office until 14 business days have passed (which is about three actual weeks). Please be aware of any Post Office holidays that may have interfered with your package’s prompt delivery. I ship all orders extremely fast, but can not be responsible for delays with the Post Office. I send no mail with any guarantee of an arrival date nor do I provide refunds in the event your package doesn’t show up by any time that you arbitrarily think it should. I do my best to get your item moving, but the rest is up to the post office.
If you are concerned that your package has not arrived, there are several things you can do. In the USA, please check first at www.usps.com to see if a delivery status is showing for your package.
If it shows that it has been delivered, please check:
your mailbox/area around your mailbox/area around any doors where the mailman could have left the package/sheds on your property/all family members/folks living with you/your neighbors to see if it was left with them. If you still can not find the package, please speak with your post office immediately to find out where it was delivered.
Your Rainy Day Book Store is not responsible for packages that show delivered by the United States Postal Service but that you can’t find. This is a matter to take up with your local post office.
If it shows ‘out for delivery’ when checking for delivery status at www.usps.com, on any day but the present one (the day you are checking), please contact your local post office immediately after checking your mailbox/area around your mailbox/area around any doors that the mailman could have left the package/any sheds on your property/all family members/all who live with you if they have received it/also check with your neighbors to see if it was left with them. Prompt checking on your part will help you and the post office to be able to find your package while it is still in the mailman’s memory.
• INCORRECT ADDRESS: If an item is returned to us for any reason by the post office as undeliverable, wrong address, etc. it will only be sent back to you with another payment of the shipping and handling fee. The buyer is responsible in suppling the correct shipping address. Any USPS Return to Sender (RTS) requires new postage. You are responsible to pay again for shipping/handling
I ship to the address given by PayPal or the payment processor which is their policy. I don't know where you live, so address mistakes are not my errors nor do I cover the cost of them so please double check when ordering that your address is correct and current.
If you choose not to pay the shipping and handling fee for reshiping your package, you will only receive a refund of the cost of the item less shipping/handling and the fees charged by the payment processing companies in association with the refund.
• OTHER RETURNS: Returns for other reasons are accepted if initiated within 3 days of delivery and received back within 10 days.
All returns must have a Returns for other reasons are accepted if initiated within 3 days and received back within 10 days. Items received after 10 days and without prior contact will be refused.
• REFUND POLICY: You must email me as there are NO UNAUTHORIZED RETURNS. A Package Return Number will be issued and must appear on your package.
Buyer pays the return shipping. Refund is only for the item price, no refund for Shipping & Handling. Item must be received to get the refund. It must be received in the same condition as ship. Damage items will not receive a refund. Refund will be issued by method of purchase.
Items received after 10 days and without prior contact will be refused.